❓
Frequently Asked Questions
1. How to order the doors & windows?
According to your architecture and decoration style, we can suggest different materials and designs for your choice. Or you can send your BOQ or drawing, we will provide a quotation within 24 hours.
2. Can I order different models and colors in one order?
Yes, the order can mix colors and models as per your request. All sizes are customized to fit your requirements.
3. What is the sample policy?
We are pleased to provide customized samples. A sample cost is required, which will be fully returned once the official order is placed.
4. How do you ensure product quality?
We have quality controllers (QC) following all key processes. Before loading, we provide photos and videos. Third-party inspections like SGS or COC are also acceptable.
5. Do you provide shipping assistance?
Yes, EX-factory, FOB, CIF, and door-to-door delivery terms are all available. We can work with your agent or deliver directly from our factory.
6. What certifications do your products have?
Our products meet international standards including BS476, BS EN 1634, UL10c, ISO 9001, and CE.