Frequently Asked Questions
Q1: Can different colors and models be mixed together in one order?
A1: Yes, mixed colors and models are acceptable. We suggest 3-6 models in one 20GP or one 40HQ container.
Q2: Can you manufacture doors according to our drawings?
A2: Yes, we can. Customers should provide drawings for initial checking, and we will provide the final production drawing for your approval.
Q3: What is your sample policy?
A3: Small samples are provided free of charge. For complete doors, we charge based on actual costs, which can be refunded if you place a bulk order in the future.
Q4: What special services do you offer?
A4: We provide overseas installation services and customized design solutions to meet specific project requirements.
Q5: What is the delivery time and ordering process?
A5: Delivery usually takes 20-35 days. After confirming specs and drawings, a 50% deposit starts production. Balance is collected after final inspection via photos or videos before shipping.
Q6: Do you maintain stock for immediate purchase?
A6: We stock standard American hollow metal doors and frames. Customized project orders are arranged specifically based on size, color, and hardware requirements.